Please read our terms and conditions carefully as making a purchase is acceptance of these terms.

To purchase products on the Smell My Latex website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@smellmylatex.com. You may also want to view our Privacy Policy. We may change registration requirements from time to time.

These terms and conditions apply to the use of and orders placed on this website. By placing an order with Smell My Latex you will be deemed to have read, understood, and agreed to these terms and conditions. For promotional offers, additional terms and conditions may apply. (See Promotional Terms & Conditions)

All orders are subject to acceptance and availability. Orders may be canceled within 24hrs of order being received and no later.

All refunds will be subject to a 5% card processing fee applied for processing the transaction and refund. Alternatively, the amount can be issued as credit for the online store.

Purchases may require further payment authentication in the form of a bank authorization code or proof of billing address from the card-issuing bank including name and billing address matching that of the cardholder. Items will not be shipped until the requested proof has been provided. If these details are not provided within 7 days of being requested, Smell My Latex reserves the right to void any orders, and the purchaser will receive a full refund within a further 7 days.

Orders placed over Christmas & the New Year shall be sent in January as the studio will close from the 22nd of December 2023 till the 3rd of January 2024.

International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

Orders that are rejected or returned due to non-payment of duties will be liable for any shipping/duties/holding fees incurred as well as an administrative fee of $50.

After 24 hrs, your order is seen as accepted and will be prepared without any further contact. Some orders may require verification. In such cases, we will contact you with/after 24hrs.

ALL ORDERS USING PROMOTIONAL CODES ARE NON-RETURNABLE / NON-REFUNDABLE

Smell My Latex undertakes to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. We cannot guarantee that the color you see on your monitor will be the exact match of the color of the goods delivered.

Items bought on our website are subject to international design and copyright laws.

In order to avoid needing an alteration, please make sure to check out our Sizing & Fit guide (in the our website footer) or contact us at clientservices@smellmylatex.com for help or advice.

Our catalog contains products of an adult nature. All customers must be 18 years or older. Purchasing from us is acceptance of these terms and confirmation that you are over 18 years old. The customer is responsible for the importation of products into their country and must obey the regulations concerning the customs requirements.

Bespoke & Customisation services are available services provided by Smell My Latex at an additional price. Fittings throughout the process may be required. Please contact clientservices@smellmylatex.com for more information.

All designs and customizations undertaken by Smell My Latex as part of a bespoke/custom order remain the sole property of Smell My Latex for design and copyright purposes. Any commissions, adjustments, or amendments to Smell My Latex designs, or in creating new products, remain the property of Smell My Latex, to be used as they choose.

Priority production is a service available at an additional price. Please contact clientservices@smellmylatex.com for more information.

We only accept the US Dollar (USD). Customers outside the USA will be billed in USD. We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form, which will include your name, the order number, and the total price. The credit/debit card that is being used must be yours. All cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order.

The prices on the product page are indicated excluding VAT. The total amount of the order including VAT if applicable is visualized on the checkout page. For products supplied to clients within the USA, the VAT rate is applied as per local regulations. Clients based in countries outside of the USA will not be charged VAT at checkout but may be subjected to duties and taxes on delivery.

The products are delivered to the shipping address, indicated during the process of the order. All USA Deliveries will be via DHL EXPRESS. If no one is available to sign for the item, then it will be retained by the postal administration for a following delivery attempt or collection by the addressee.

International Orders are sent via DHL EXPRESS. You may be contacted directly via our courier, their partners, or Customs regarding your shipment. Please ensure the full name of the consignee is given for the delivery address to avoid delays or further charges.

International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. The customer/recipient will be responsible for payment of any such duties and/or taxes in addition to the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

DHL FREE SHIPPING option is available for all customers whose fulfilled order value is above $500 (EX TAX). Orders are Shipment only; all taxes and duties are payable by the recipient. Any extra fees due to the recipient not accepting the shipment delivery or providing incorrect or incomplete shipping name and address may lead to additional charges.

RUSSIA - DHL currently only accepts shipments addressed to Businesses. Please contact customer services for assistance with shipments to these countries

Shipments to Russia & China may require customs and duties to be paid upfront or to be sent via alternative International tracked and Signed services dependent on total order value.

Fulfillment of orders may be subject to further payment authorization requests, and Smell My Latex reserves the right to cancel or postpone shipping if these requests are not completed.

As all items are handmade to order, we ask customers to understand that our normal guideline for shipping products within 7 working days from the point of credit clearance and address verification may be extended. We reserve the right to extend this period if required, in which case you will be notified by email.

Smell My Latex will notify you of any delays to your order.

For goods delivered outside of the USA, the consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and completion.

Items are made to order and will be dispatched within 7-14 working days from the point of credit clearance and address verification. We will notify you of any delays to your order.

Please note that during holidays (i.e. Christmas) please allow longer times for dispatch. We will contact you if there is a delay.

Smell My Latex shall not be deemed responsible for any delays caused by destination customs clearance processes.

Products may not be returned nor exchanged unless there is a manufacturing fault. Under these circumstances’ goods may be returned within seven working days of the delivery date, provided the following conditions apply:

The return must be approved by Smell My Latex and can be discussed via email as detailed below, this must be done within 7 working days of the delivery date.

The return must be sent exactly as advised by Smell My Latex.

Smell My Latex will not accept any returns sent through customs incorrectly which may incur customs charges.

Smell My Latex will not pay for returns or duties and taxes incurred upon return unless otherwise agreed in writing by Smell My Latex.

The product must be new, unused, with the original label and tags and in its original bag and packaging and must be returned within 30 days after purchase.

If we agree that the product was indeed faulty, Smell My Latex will offer a refund (less shipping costs) via the original payment method or cover the new delivery costs of an exchange. Smell My Latex will contact you within 48 hours of receiving your returns, excluding weekends, public holidays and bank holidays.

Goods should be returned to:

Customer Services

Smell My Latex

26064 Nth 73rd Dr,

Peoria, AZ, 85383